Terms of service

Last updated: August 20, 2026

Thanks for shopping with Elevra Supplements (“Elevra Supplements”, “we”, “us”). This policy explains how and when your order gets to you. Please read it before ordering — placing an order means you accept these terms.

Where we ship

We currently ship to addresses in Canada and the United States. We do not ship to any other country at this time.

We can ship to most residential and business addresses. We are unable to guarantee delivery to PO boxes, parcel lockers, freight-forwarding addresses, or military APO/FPO/DPO addresses; orders to these addresses are placed at your own risk.

Where your order ships from

Elevra Supplements is a Canadian business. Our products are manufactured and dispatched by an overseas third-party fulfillment partner, and your order will be shipped directly to you from that facility rather than from a warehouse in Canada or the United States.

We tell you this up front because it explains our delivery window, our tracking behaviour, and the customs section below. If you need a product faster than the timeframe stated here, please don’t order — contact us first and we’ll tell you honestly whether we can help.

Processing time

Orders are processed within 1–3 business days of being placed.

Orders placed on a weekend or a statutory holiday begin processing on the next business day. During launches, promotions, and peak periods, processing may take longer, and we’ll post a notice on the website if that happens.

Delivery time

Estimated transit time: 8–20 business days after your order has been dispatched.

Total estimated time from order to doorstep: approximately 9–23 business days (processing plus transit). In calendar terms, that is roughly 2 to 5 weeks.

“Business days” means Monday through Friday, excluding statutory holidays in Canada, the United States, and the country of dispatch.

These are estimates, not guarantees. Delivery timeframes are affected by customs clearance, carrier volumes, weather, strikes, and other factors outside our control. We are not able to guarantee delivery by a specific date, and we do not offer expedited or guaranteed-date shipping.

Shipping rates

Shipping rates are calculated at checkout and shown to you before you pay. Any free-shipping threshold, if we are offering one, will be stated on the website and applied automatically at checkout.

Tracking

You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.

Two things to expect, both normal for international shipments:

• Tracking can take 3–7 business days to activate. A tracking number that shows “not found” or “label created” during this period is not a sign that something is wrong.
• Tracking may go quiet in transit. International parcels can go several days without a scan while moving between carriers or waiting in customs, then update all at once. Please allow the full delivery window before contacting us.

Split shipments

If you order more than one item, your order may arrive in more than one package, on different days, at no extra cost to you. If part of your order has arrived and the rest hasn’t, please allow the full delivery window before getting in touch.

Customs, duties and import taxes

Please read this section carefully — it may cost you money.

Because your order ships internationally, it may be subject to customs duties, import taxes, brokerage fees, or handling charges levied by the destination country. These charges are not included in the price you pay us and are not shipping charges. They are set and collected by the destination country’s customs authority and its carriers, and they are your responsibility as the importer of record.

Customers in the United States: The United States has indefinitely suspended the $800 de minimis exemption that previously allowed most low-value shipments to enter duty-free. As of June 24, 2026, low-value shipments arriving by commercial carrier must go through formal or informal entry procedures, and duties and fees may apply regardless of how inexpensive the order is. You may be contacted by the carrier for payment before delivery.

Customers in Canada: Goods imported by courier from countries other than the United States and Mexico are generally subject to duties and taxes on any shipment valued above CAD $20.

We cannot calculate, estimate, prepay, or reimburse these charges. We are also not permitted to declare orders as gifts or understate their value on customs paperwork, and we will not do so if asked.

If you refuse to pay customs charges and the parcel is returned or destroyed, we will refund the product price less shipping costs and any fees charged back to us. If the parcel is destroyed by customs, no refund is available.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders sent to an address entered incorrectly by the customer.

If you spot a mistake, email us at account@elevrasupplements.store immediately. We’ll do our best to correct it, but once an order has been dispatched we cannot change the address or reroute the parcel.

If a parcel is returned to sender because of an incorrect or incomplete address, or because it went unclaimed, we can reship it once you pay the reshipping cost, or refund the product price less shipping costs.

Delayed orders

If your order has not arrived within 30 business days of the dispatch date, contact us at account@elevrasupplements.store with your order number and we will open an investigation with the carrier.

Please don’t contact us about a late order before the full 8–20 business day window has passed — we won’t be able to do anything useful until then, and the overwhelming majority of “late” parcels arrive within the window.

Lost or damaged parcels

Lost in transit: If a carrier investigation confirms your parcel is lost, we will reship your order at no charge or issue a full refund, your choice.

Marked delivered but not received: Please check with household members and neighbours, look around your property, and confirm the address on your order. If it still hasn’t turned up after 3 business days, contact us and we’ll investigate with the carrier. We’re not able to guarantee a refund or replacement for parcels confirmed as delivered by the carrier, but we will always investigate.

Damaged in transit: Contact us within 7 days of delivery with your order number and photos of the outer packaging, the product, and the damage. We’ll arrange a replacement or refund.

Product condition and storage

Our capsules are shelf-stable and do not require refrigeration. However, prolonged exposure to heat during summer transit can affect the appearance of botanical capsules. If your product arrives in a condition you’re not comfortable with, contact us with photos and we’ll make it right.

Questions

account@elevrasupplements.store · We reply within 1–2 business days.
Elevra Supplements, [BUSINESS ADDRESS]